Returns & Refunds Policy
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We stand behind every product we sell. If something isn't right, we want to make it right — quickly and without hassle.
1. What's eligible for a refund or replacement
- Damaged or broken on arrival.
- Wrong product or quantity shipped.
- Product is past its best-by date on arrival.
- Quality issue (e.g., spoilage, contamination).
2. What's NOT eligible
For food safety and hygiene reasons, we are unable to accept returns of consumable products that have been opened, partially used, or that you simply no longer want. Please order carefully.
3. How to raise a return request
- WhatsApp +91 92812 29536 or email hello@sreekarafoods.com within 48 hours of delivery.
- Include your order number, photos of the issue, and a brief description.
- We'll respond within 1 working day with next steps.
4. Refund timelines
- UPI / bank transfer / online payment: 5–7 working days to the original payment method.
- Cash on Delivery: refund issued via UPI or bank transfer within 7 working days, once we have your account details.
5. Replacements
Where stock is available, we may offer a free replacement instead of a refund. Replacement shipments follow our normal shipping timelines.
6. Cancellations before dispatch
See our Cancellation Policy for orders cancelled before dispatch.
7. Contact
Need help with a return? Write to hello@sreekarafoods.com or WhatsApp +91 92812 29536.